Questions & Answers

Questions

1. How do I Backup my Data Files?

2. How can I locate a file?

3. Is there another place where I can access ClipArt other than what's on my computer?

4. How do I view an Office 2007 document, if I have Office 2003 version?

5. EMAIL: How do I filter Junk/Spam Emails?

6. EMAIL: How do I add a SIGNATURE to my emails?

7. EMAIL: How do I create a .pst folder in my email?

8. Basic Computer Troubleshooting: No Power

9. Basic Computer Troubleshooting: Computer Lockups

10. What Preventative Maintenance can I do on my computer?

Answers

1)  How do I Backup my Data Files?

Answer:

RIGHT click once on the START button.

LEFT click on EXPLORE

Find the My Documents folder on the left side of the screen.

LEFT click once to highlight.

RIGHT click once on the yellow folder that says My Documents and select Copy with the LEFT click.

Find your BACKUP DRIVE:  (If you are backing up to a flash drive or disk, browse to whatever drive your media points to such as A:, D:, or E: drive. )

RIGHT click once on your BACKUP DRIVE and select Paste with the LEFT click.

Once finished verify that your My Documents Folder was copied to your BACKUP DRIVE.

Copying data files to the BACKUP DRIVE

Right click on My Documents under the staff directory

Select COPY (left click)

Scroll down to your BACKUP DRIVE

RIGHT click on the U: drive and select PASTE

Verify that your files have copied to the BACKUP DRIVE.

2) How can I locate a file?

Answer:

Select MY COMPUTER Icon from your desktop. Select Drive C, U, T (one at a time to locate your file) On your mouse, Right Click and Select Find. Insert the Name of your file and Select Find Now. Continue to do this procedure until you have located your file.

3) Is there another place where I can access ClipArt other than what's on my computer?

Once in your application, click Insert, click on ClipArt, click on Clips Online. This will take you to the Microsoft website. Type in what you're looking for and Search. When you have found what you want, click to download. The ClipArt will be put in your Downloaded Folder in MS ClipArt. Once downloaded, right click on clip art and left click on Insert. The clip art will be inserted into document.

4) How do I view an Office 2007 document, if I have Office 2003 version?

Answer:

To open, edit or save an Office 2007 application, click HERE to go to the Microsoft Website to download the Compatibility Pack.

5) EMAIL: How do I filter Junk/Spam Emails?

Answer:

SPAM EMAILS:

To check your settings, in the Outlook Web Access, click Options and verify that the Junk Email Filter is enabled or checked, Save and Close the Options window.

As junk or spam email is sent to you, it will automatically be moved to your Junk E-mail Folder. Any legitimate and valid emails will still be set to your Inbox. (Remember to check the Junk folder periodically for email that may be diverted to this folder by mistake.)

As always, please delete the Junk emails periodically, as you do for the other mailboxes. Remember to then Delete Items from the Deleted Folder.

6) EMAIL: How do I add a SIGNATURE to my Outlook emails?

Answer:

Click on Tools, Options, Mail Format, Signatures. Type your Signature in the box (ie. name, building, address, phone number, etc.) Click OK, then OK again.

7) EMAIL: How do I create a .pst folder in my email?

Answer:

PLEASE NOTE: .pst folders are only available on the Outlook Client version , it is not accessible through Web Access.

On the File menu, point to New, and then click Outlook Data File.

Select Office Outlook Personal Folders File (.pst), and then click OK.

In the File name box, type a name for the file, and then click OK.

In the Name box, type a display name for the .pst folder.

The name of the folder that is associated with the data file appears in the Folder List. To view the Folder List, on the Go menu, click Folder List. By default, the folder will be called Personal Folders.

8)  Basic Computer Troubleshooting: No Power

Answer:

Is the computer plugged in? Check power cords and power strip.

Make sure the power button has been turned on both computer and monitor.

Plug another device in to verify electrical outlet is working.

Are other people in area having the same problem? Check circuit breaker

9) Basic Computer Troubleshooting: Computer Lockups

Answer:

Is the keyboard locked up? Use the NUM lock key to test; does the light go on or off when typed? Have you check the cable connections? If all else fails, reboot. If it does, wait a minute for the computer to end the process it's completing.

Use the ALT+F4 key to close the program that is locked up.

If the computer doesn't respond to the CTRL+ALT+DEL keys to reboot, hold the power button in on the computer for 5-6 seconds to shutdown the computer.

10)  What Preventative Maintenance can I do on my computer?

Answer:

This should be run at least ONCE A MONTH:

Under the START-PROGRAMS-ACCESSORIES-SYSTEMS TOOLS, run the Disk Cleanup. This will delete files that are no longer needed by the system.

Under the START-PROGRAMS-ACCESSORIES-SYSTEM TOOLS, run the Disk Defragmenter to optimize your hard drive. This consolidates the files for quicker hard drive access.

Clear Internet Cache - Open IE, go to Tools, Internet Options, General Tab, Browsing History and delete temporary history, cookies and passwords.

Allow Symantec Anti-Virus to run a complete scan of your comptuer to make sure there are no viruses or spyware on your computer that could cause problems.